PRIVACY POLICY
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Thank you for choosing to be part of our community at MonitorHealth.ai doing business as MonitorHealth.ai ("MonitorHealth.ai", "we", "us", or "our"). We are committed to protecting your personal information, your health information, and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@monitorhealth.ai
The use of our Platform which includes MonitorHealth.ai Mobile Application (hereinafter referred to as "Mobile Application") and Internet pages of MonitorHealth.ai Website -- www.monitorhealth.ai (hereinafter referred to as "Website") and our related Websites, Applications, Services, Products and content (together with the Mobile Application and Website, collectively referred to as "Services") is possible without any indication of personal data; however, if a data subject wants to use our services via our website or mobile application, processing of personal data could become necessary.
The processing of personal data, such as the name, address, e-mail address, date of birth, telephone number, and protected health information of a data subject shall always be in accordance with the USA Privacy laws applicable, including but not limited to HIPAA (Health Insurance Portability and Accountability Act), FERPA (Family Educational Rights and Privacy Act) when applicable, state privacy laws, and federal regulations.
Please read this privacy policy carefully and thoroughly as it helps you to make informed decisions about sharing your personal information and protected health information with us.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE WEBSITE/MOBILE APPLICATION OR USE OUR SERVICES.
HIPAA COMPLIANCE AND PROTECTED HEALTH INFORMATION
In Short: We are committed to HIPAA compliance and protecting your protected health information (PHI).
HIPAA Business Associate Agreement
MonitorHealth.ai may act as a Business Associate under HIPAA when providing services to covered entities. We maintain appropriate safeguards to protect the privacy and security of protected health information (PHI) in accordance with HIPAA requirements.
Uses and Disclosures of Protected Health Information
- Treatment: We may use and disclose your PHI to provide, coordinate, or manage your health care and related services.
- Payment: We may use and disclose your PHI to obtain payment for health care services.
- Health Care Operations: We may use and disclose your PHI for health care operations purposes, including quality assessment and improvement activities.
- Research: We may use and disclose your PHI for research purposes only with proper authorization or as permitted by law.
Your HIPAA Rights
- Right to request restrictions on the use and disclosure of your PHI
- Right to request confidential communications
- Right to inspect and copy your PHI
- Right to amend your PHI
- Right to an accounting of disclosures
- Right to a paper copy of this notice
SMS MESSAGING AND COMMUNICATION SERVICES
In Short: We provide SMS messaging services for health surveys, reminders, and communications. Standard message and data rates may apply.
SMS Messaging Services
MonitorHealth.ai provides SMS text messaging services to facilitate:
- Health assessment surveys and questionnaires
- Medication reminders and health alerts
- Appointment confirmations and reminders
- Follow-up care communications
- Emergency health notifications
- Customer support and service updates
SMS Consent and Opt-In
By providing your mobile phone number and opting into our SMS services, you consent to receive text messages from MonitorHealth.ai. You may receive up to 10 messages per month, though frequency may vary based on your health monitoring needs and service usage.
Opt-Out Instructions
You may opt out of SMS communications at any time by:
- Replying "STOP" to any SMS message
- Contacting customer support at support@monitorhealth.ai
- Updating your communication preferences in your account settings
WHAT INFORMATION DO WE COLLECT?
Information you provide
In Short: We collect personal information and protected health information necessary to provide you health monitoring services when you create an account with us.
- We collect personal information such as your name and email address when you create an account with us.
- We require certain personal information to provide you services such as:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number (including mobile number for SMS services)
- Date of Birth and Age
- Gender
- Emergency contact information
- Insurance information
- Healthcare provider information
- Protected Health Information (PHI): Your weight, height, lifestyle, medical conditions, health goals, symptoms, vital signs, medical history, prescription medications, lab results, diagnostic reports, and other health-related information;
- Your Health Communications: We store health-related messages, documents, images, and communications on our HIPAA-compliant servers so that you can access your health data from any of your devices. All PHI is encrypted both in transit and at rest.
FERPA COMPLIANCE AND STUDENT EDUCATIONAL RECORDS
In Short: When providing services in educational settings, we comply with FERPA requirements to protect student educational records.
FERPA Applicability
When MonitorHealth.ai provides services to schools or educational institutions, we may have access to student educational records protected under the Family Educational Rights and Privacy Act (FERPA). We act as a school official with legitimate educational interests when providing health monitoring services in educational settings.
Educational Records We May Access
- Student health records maintained by the school
- Physical education and fitness assessment data
- Attendance records related to health services
- School nurse records and health screening results
- Emergency contact information from school records
YOUR PRIVACY RIGHTS
In Short: You have extensive rights under HIPAA and state privacy laws to control your health information.
Your rights include:
- Access: Right to access and obtain a copy of your PHI
- Amendment: Right to request amendments to your PHI
- Restriction: Right to request restrictions on use and disclosure
- Confidential Communications: Right to request confidential communications
- Accounting: Right to an accounting of disclosures
- Breach Notification: Right to be notified of breaches
- File Complaints: Right to file complaints with us or HHS
To exercise these rights, contact us at privacy@monitorhealth.ai or support@monitorhealth.ai
CONTACT INFORMATION
For questions about this privacy policy, HIPAA rights, or our privacy practices:
- General Privacy Questions: support@monitorhealth.ai
- HIPAA Privacy Officer: privacy@monitorhealth.ai
- FERPA Inquiries: ferpa@monitorhealth.ai
- Student Privacy Advocate: studentprivacy@monitorhealth.ai
- SMS Opt-out: Reply "STOP" to any text message
Mailing Address:
MonitorHealth.ai
Privacy Officer
1201 Cold Spring Dr
O'Fallon, MO 63368
HHS Complaint Process: You have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. Contact information is available at https://www.hhs.gov/hipaa/filing-a-complaint/index.html